Archive for: Public Relations
At last month’s National AIA Convention in Philadelphia, Hausman president and PR champion Tami Hausman delivered another powerhouse presentation on fusing traditional and digital marketing tools. Sharing the stage with Brien McDaniel (FXFOWLE) and David Roccosalva (EverGreene Architectural Arts), she coached the audience of architects on crafting winning strategies for effective integrated communications. If you missed the lecture and want tips on how to develop and deliver your message, you haven’t lost out—click HERE to view clips of the presentation (and other winning videos) on Hausman LLC’s YouTube channel.
Continuing his look at the creation of an architectural monograph and managing a multi-media publicity campaign, Brien McDaniel, Communications Director, Senior Associate of FXFOWLE, reveals the details of publicizing Reveal Filter Evolve Effect (ORO Editions, 2015), the latest publication from FXFOWLE.
A select number of copies of Reveal Filter Evolve Effect (representing about 300-350 of our contacts in New York City) were packaged in custom tote bags and hand-delivered by messenger. All of these bags included a personal note from a member of the FXFOWLE leadership. The remaining 1,200 monographs were mailed via a specially designed box, with or without personal notes. Only once we knew that everyone on our list had received a copy of the book, did we publicly announce that the monograph was published.
Why did we reverse the typical sequence of events for the book launch? We wanted to get the biggest bang for our buck—meaning no one really knew we were publishing a book and we wanted harness that element of surprise. This was achieved via an e-blast to our entire database and a press release (yes, this form of communication is not yet dead). To raise the monograph’s visibility across all of our social media channels and to give it an identity at all of our events, we created a logo inspired by the book’s design.
Every piece of communication about the launch—whether a press release, an e-blast, or social media post—included a link to an announcement of the monograph on the FXFOWLE website. This not only increased traffic to our site over the course of a year, but it also gave us the opportunity to tailor our online message, highlighting the firm’s culture and services. The announcement was featured on all seven of the website’s landing pages and on the News page. Reveal Filter Evolve Effect also lives in its entirety in ISSUU format on the Profile and Publications pages. However, we did wait to upload the book until after the launch was completed—a period of almost nine months.
As part of the launch promotion, we developed a series of panel discussions (open to the public, as well as invited guests) to connect with our audience in fresh ways. These talks also posed strategic opportunities for business development, press relations, and to initiate new partnerships or strengthen existing relationships. Such was the case with the AIA|DC Chapter, the National Academy Museum & School, and Open House New York. We teamed with these organizations to host events and programs, which helped us reach new, diverse groups.
For example, our exhibition at the National Academy gave us a chance to share with our audience a unique firm initiative over several months. Throughout the run of the exhibit, FXFOWLE partners conducted personal tours of the show for colleagues, clients, and potential clients, allowing them to enhance existing relationships as well as cultivate new contacts by presenting a personalized, inside perspective on the firm’s work and mission. An invitation-only dinner was staged at the gallery, making for a truly extraordinary evening.
We also collaborated with leading publications, such as Architect, Landscape Architecture Magazine, Preservation, and The Architect’s Newspaper, in innovative ways. While this didn’t generate any major coverage (nor was that expected), the experience served to deepen the editors’ knowledge of FXFOWLE and the culture of the firm.
The results of our campaign were a revelation, and truly gratifying. We had overwhelmingly positive responses from all corners—even though it didn’t translate into work (which we knew it wouldn’t). We developed new partnerships; expanded our press coverage to include art, book publishing, and general publications; and received not one, but two reviews of Reveal Filter Evolve Effect. We also saw significant spikes in website traffic each time we posted news about the monograph; overall, our social media traffic increased more than 20% for 2015. Something we didn’t think about at the beginning of our planning was that preparing for the book launch was the perfect opportunity to update FXFOWLE’s contact database; after doing that, our bounce-back rate dropped from 20% to 2% within three months. And finally, the monograph drove internal conversations about our brand, from project reviews and presentations to discussions about our website and marketing messages.
While creating a monograph and orchestrating a year-long multi-media campaign is certain to raise the visibility of your brand, there are plenty of ways ways to achieve that goal. Here are a few ideas—adaptable for any scale or budget—about how your firm can connect with targeted audiences:
If you have space in your office for an exhibit (it doesn’t have to be a large area), consider curating an art show highlighting your in-house talent; many architects sketch, paint, or are passionate photographers. You could also feature study models and drawings to pull back the proverbial curtain on your firm’s working process. Plan an opening reception and invite key contacts to build one-to-one relationships in a setting outside of meetings and industry-related events.
Team up with your AIA chapter, AEC colleagues, or even a local publication to self-produce a topical event or panel discussion. Don’t forget that your clients and consultants can be partners, too.
Seize the opportunity presented by a holiday, or a project-oriented or company milestone, to create a one-of-a-kind announcement. Because we’re all saturated with emails, e-blasts, and other electronic input, you might consider using a hard-copy format in order to stand out. There are many online self-publishing companies (such as Lulu and Blurb) that offer inventive products and designs to promote your brand at any price point.
If none of these strike a chord with you, be creative. And despite their ubiquity, e-blasts are still a great vehicle to connect quickly with your audiences…just make sure all of the information on your website is current and correct before you hit that Send button!
Here at Hausman LLC, we take our holidays seriously. And we seriously love creating fun, memorable holiday cards! Let’s take a look at our “You Bring Us Joy” series and how it has evolved through the years. Happy holidays and remember, you do bring us JOY!
Three ways to position yourself as a thought leader in your industry
You’ve made it to part three of our September Strategies series. We’ve given you insight into creating a brand identity that matches your business goals and advice on how to create a communications plan that will achieve those goals. In this blog post, we are going to help you strengthen your reputation and credibility, increase your reach to potential clients, and be recognized as an expert in your industry.
Write, write, and write some more
You and your staff possess significant knowledge that will interest a variety of publications. One way to establish yourself as an expert in your industry is by writing bylined articles. As discussed in our previous blog post, bylined articles are a way for you to provide useful advice and valuable content geared toward potential clients.
There are other ways that you can showcase your knowledge. Writing a blog post is a great way to build awareness about your company, projects, and staff. More importantly, blogging on a consistent basis gives you a platform to express your ideas, solutions, and positions on trending topics.
Last but not least, consider writing an e-book or a white paper containing valuable content to increase your reach to potential clients. Not only that, you can gather valuable contact information from prospects when they download your e-book or white paper.
Speak with the press
Brush up on your interview skills. Interviews with editors and writers are a great way for you to showcase your firm and your portfolio, in addition to increasing your credibility. Wondering how to get in touch with the editor of your favorite magazine? Public relations firms foster relationships with the press and they are able to provide introductions with key editors and writers at top-tier publications. These desk-side meetings will allow you to talk about your experience and expertise. In addition, it will also strengthen your relationship with writers and editors who will be more inclined to go to you in the future for quotes or source new article topics.
Desk-side meetings are not the only way to get interviews. Social media platforms create dialogue that can help you get your thoughts and opinions “heard”. Participate in Q&A forums, like those hosted by LinkedIn or Twitter. You will reach an expanded audience and engage with other professionals in these digital forums.
Seek out speaking engagements
It is valuable for you to seek out speaking engagements at local and national venues. Every time you put yourself in the role of presenter or panel speaker, you are building your authority on best practices, new methods or technologies. By participating in conferences, you will open the doors to other outreach opportunities.
Positioning yourself as a thought leader will not happen overnight. It takes time, effort, and consistency to establish and grow your reputation. Every written piece, interview, or speaking engagement strengthens your authority. So the time to start is now!
Four steps for creating a powerful communications plan
If you read our previous blog post regarding re-calibrating your brand, you’ve taken the first step towards long-term success.
Ok, so you’ve gone through the mini-branding evaluation. You’ve identified the specific types of clients you want, clarified your direct and indirect competitors, defined your differentiators, aligned your business goals with the marketplace, and evaluated your visual identity. Ready for the next steps?
Here at Design of the Haus, we’re taking it further and we’re going to give you an exclusive look at the components of a good communications plan, a document that helps our clients target their messaging, find opportunities to raise their companies’ profiles, promote projects and their firms, and create a calendar of immediate action steps.
Step One: Target your messages
Create your firms’ key messages by answering these sample questions. What differentiators set your firm apart from your competitors? What types of work do you do or aspire to do? Does your firm have a rich history or milestone that you would like to highlight? What special value do you bring to your clients? To create consistent and impactful messaging, create statements that address the questions above and use them for all of your firms’ marketing and outreach material.
Step Two: Raise your company’s profile
To increase your firm’s visibility in the media and get in front of prospective clients, your firm should get involved in professional networks.
- Research and join relevant professional organizations that can help your firm build valuable relationships. Involvement in these types of organizations is an effective way to reach decision makers, gain networking and introduction opportunities, and open new avenues for different types of potential work.
- Seek speaking opportunities at professional events and conferences. This will further establish your firm as experts in a specific industry or market.
- Submit for awards, because winning awards is an excellent way for your firm to get press and impress clients and potential clients. Awards also give your firm credibility and further enhance its reputation that may lead to interviews, speaking engagements, and invitations to panel discussions.
Step Three: Promote your projects and people
It is critical to maintain visibility in your industries and markets. Consistent outreach in a variety of media outlets will keep the company mainstream and “buzzworthy”. Review your recent projects and come up with story or trend ideas to pitch to editors. For example, say your firm is designing the first passive house in Florida. Capitalize on the trend of how passive house technology is crossing over from Europe and becoming mainstream in the US. So you could pitch a story about fitting passive house design into any American landscape, from the hot climates of Florida to the icy winters of Michigan (where its already been applied).
You can also keep your company in the news by having a member of your leadership team write a by-lined article for a professional trades publication, for example, describing your firm’s innovative approach to combining modern technology and traditional materials.
Step Four: Initiate an immediate actions calendar
Plan for the next four to six months and end 2015 strong. First, figure out your immediate, mid-and long-term activities. Include pitch ideas, potential editor meetings, competition deadlines, social media implementation dates, etc. While creating a calendar is the last step of this communications plan, this is not a static document. You will need to review and update it on a consistent basis. In fact, this plan should serve as a starting point for an in-depth communications program for the end of 2015 and well into 2016.
The “experience” of architecture is multi-sensory. Visiting a building in person can evoke a complex set of stimuli and sensations, from how light enters the space to the way a stone floor “feels” beneath your feet. When it comes to promoting your work and trying to share this experience with the media, you can invite editors and journalists to visit in person. But how can you convey a similar experience of your project through other means?
Conducting a “virtual” tour of your project using video can be a great way to allow your audiences to experience your project. Even though your “guests” won’t physically inhabit the space, a virtual tour can provide an effective facsimile and may even entice them to visit in person.
Social media platforms that use video and live streaming can bring your projects to life and share them with a global audience. Users can virtually experience your project, and you can tell the building’s story in a three-dimensional way; this is something two-dimensional photographs can’t do.
Let’s look at a few ways you can share the experience of your projects with your fans, the media, and other audiences using digital and social media together.
Promote your project via a “virtual tour” using social media
Shoot a short video walkthrough of your project. Take the opportunity to highlight special features of the building. Next, post it on social media to give your audience an inside perspective of your project. This way, anyone can “visit” your project no matter where they are in the world. You can also send the video out to editors and writers as a way to introduce them to your project or even invite them to visit the project in person.
Online design publications love to post video because it generates clicks, so send them your virtual tour via direct Tweet; it’s a great way to get an editor’s attention. If you’ve planned a grand opening, in-person media tour, or other live event, a 30-second video posted to Twitter or a 15-second clip on Instagram can be an effective teaser to build interest in that event. Posting your video to all of your active social media platforms can generate broader interest in your project and give your firm greater exposure to a larger audience.
Use video to demonstrate special features
Using video, you can also highlight – and even demonstrate – important features of your project. For example, let’s say you your new project has a special daylighting system that adjusts windows and blinds to maximize the amount of natural light in the space. You can shoot a 30-second time-lapse video to show the movement of light within the space and how it changes throughout the day. This gives viewers a sense of what it’s like to visit and can encourage them to experience it first hand.
Hold a “virtual” media tour event via live streaming
Your favorite editor can’t make it to your live event? Then bring your live event to her! Using live-streaming apps like Periscope, you can share your media tours and grand openings with a wide online audience. Periscope blossomed from an idea that there is no better way to virtually experience a place in real-time than through live video. The best part is, you can download the app to your smart phone and carry it around with you during your event to share the experience of your new space with your viewers. Your viewers get to see what you want to show them, hear your thoughts about the design process and share in the live event; it’s as if they are there in person with you for a private tour.
While nothing will ever match what it’s like to inhabit a space first hand, experiencing architecture is no longer limited to visiting it in person. Because of new technologies, we can share and experience buildings, landscapes, and open spaces with anyone who can connect to the Internet from the comfort of their laptop or mobile device. So what are you waiting for? Get filming!
Photography is an essential marketing tool for architects, but too many firms fall short on photographically documenting their buildings. Architectural photography has the ability to show a building “in action” — demonstrating how people use and live in it, showing off programmatic elements and telling the building’s story. But you should take care that the images you show to prospective clients, as well as those you post on your website and share on social media, communicate both your project’s success and your strengths as an architect.
Many of your prospective clients may never visit your projects in person, and they may never see your space alive, filled with human interaction, and performing as programmed. Nor will they experience the sensibility of the space: the sculptural height of a room, the carefully conceived wash of light against plaster, steel, or stone. They may not witness firsthand the painstaking detail of a stair. Words can describe, and your enthusiasm can excite, but it’s excellent photography that will truly help you tell the story of your project — and thus create more opportunities for your firm.
The success of your practice lies in the photographer’s ability to translate your architectural craft into vivid images that reflect your aspirations and bring your vision to life. You are paying for a photographer’s experience to interpret the geometry of a space, to combine proper equipment and post-production savvy to get that final, sublime still image. The art of a good architectural photographer lies in her translation of how the eye reads the lightness and shadow, foreground and background and the sensual detail of texture. Although the iPhone takes great photos, you would be selling your work short by relying on snapshots for project documentation. So there is real value in hiring the right photographer to document your work.
Take a moment to review the photographs you are using to represent your work. Look at them as if you are seeing your projects for the first – or only – time, solely based on these images. Are they strong, vibrant, as-if-you-were-there images? Or are they too dark, blurry, or have an off-color cast? Furthermore, do these images show the technical beauty of your space or building, yet fail to capture the human side of what happens there, leaving images that read cold and lifeless, devoid of people and activity?
For me, what makes architectural photography really special is its potential to narrate a building’s story. Architecture has the capacity to affect society: to create better, more livable places and, thus, to improve lives. The challenge for the photographer is to reveal the building’s functionality and the social interactions of its users in a way that’s authentic and spatial. A good architectural photographer is not only a master technician, but also an excellent storyteller: she combines aesthetics with a journalistic eye so that captions are unnecessary.
When I shoot, I seek out spaces and places where people congregate, live, and work. To best capture the social side of the building, I try to inhabit the space for a while and watch the building function. From there, the challenge (and fun) is to capture a moment in the building’s life that represents how it looks every day, and to represent — to an individual who may never experience the project first-hand — how the architect and client envisioned it to function.
Hiring a photographer is how you close out a project. The space has been realized, the fees received and the creative energy of the architect is leaning towards the next project. In some cases, you may never step back into the spaces that you’ve designed. Your future work depends on how your past projects market your architectural skill. So before you leave your space finished, hire a talented photographer who can accurately document your work, the energy with which you have imbued it and your vision that created it.
Aislinn Weidele is the Director of Creative Services for Hausman LLC and an expert in architectural photography and graphic design. Top image © Aislinn Weidele/Gotham Projects; second image © James Ewing Photography; bottom image © Michael Moran/OTTO
May is National Photography Month, so we are going to explore how you can use professional and snapshot photography to promote your firm and projects on social media.
Using photos and imagery in your social media will boost your company’s virtual presence, promote your projects, and engage your audience. In fact, Tweets with images get 2 times the engagement rate of those without them. The following are a few strategies for using photography to communicate about your work.
Tell a story with your photographs. Social media platforms allow you to take your audiences – clients, colleagues, potential clients, fans – on a story-telling journey. Your followers want to see snapshots of your projects at every stage, from design concept through completion. Showing them your process through photos is a great way to show them your personality as a designer, what your office culture is like, who your employees are, and so on. Tell them a story with the photographs that you upload on social media channels like Instagram and Twitter. For example, you can choose a collection of project photos that represent your firm’s signature style and post them as #signatureproject. Or you could choose a different photo every day of projects, people, and places that tell a story about your firm and its work as #photooftheday. Whatever you post, choose photos that tell a story and share them!
Build your virtual portfolio. You probably already have a portfolio of your projects on your website. But you can also use platforms like Pinterest or Instagram to create a virtual project portfolio on social media and use it as an active way to engage your audiences. For example, you can create a Pinterest board to show off all of your projects in one typology such as healthcare or cultural buildings. In fact, the more boards you create the more opportunities you create for other users to pin your photos to their boards. Showcase your projects, from renderings to final photography. Optimize all the images that you upload and remember to link back to your website.
Take control of your firm’s existing presence on platforms like Pinterest, where users may already be pinning images of your projects. Photos of your projects may already exist on other people’s Pinterest boards. Take control of those images by re-pining to your board and expand your audience by following other users who admire your work. This will not only increase your exposure but it will also build your network.
You can also create a virtual gallery on Twitter. You can tweet links to your gallery and use it as yet another way to engage your audience and promote your projects.
Show the evolution of a project. You do not have to wait until the completion of a project to promote it. The power of social media, specifically Instagram, allows you to keep the conversation going, from planning to completion. Instagram is a good platform that delivers informal snapshots to your audience and gives them the opportunity to follow, share, and comment as a project progresses. Use Instagram to take your audience through the journey of your project and capture moments throughout the life of the project to tell a story. Choose a project in the beginning stages of design and show it’s progress by posting photos as the project progresses from concept to construction through opening day. Your audience wants to see photos of behind-the-scenes (you could use a hashtag like #bts), events, and people. Always remember that it’s important to use hashtags because they allow your tweets to trend on other users Twitter feeds, sparking new conversations and re-tweets.
So, whether it’s an informal snapshot of your team hard at work on your next design or a professional photo of a completed building, remember that using photography on social media has huge potential to engage and grow your audience.
“Can you fix my backyard?“
If you’re a landscape architect, you’ve had to listen to this question a hundred times. Your friends think your job is to prune their roses and mow their lawn. You may also hear, “Oh, you live in New York? There can’t be much work for landscape architects there.” In reality, major urban centers attract landscape architects in droves. Or, “Frederick Law who? You mean Central Park did not spring fully formed into existence?”
What steps, then, can a modest landscape architect take to educate the world about the role she is playing in the community’s quality of life and physical well-being and promote her work, all at the same time? How can she shed light on her widely misunderstood profession, in the process positioning herself as a thought-leader (without coming across as an egomaniacal self-promoter)?
How would she explain that landscape architects design anything under the sky – or even, in the case of New York’s planned Lowline park — under the ground? That plants are not a requirement of a design? That landscape architects remove toxins from rainwater, sequester carbon dioxide, prevent floods, alleviate drought, create shade, produce food?
She could start by checking out the tips in our previous blog posts. If, like many gifted designers, she is more visual than verbal, she doesn’t have to reinvent the wheelbarrow. The ASLA’s Public Awareness page is chock-full of beautifully designed, clearly written materials prepared by journalists, marketers, PR professionals, and landscape architects. You’ll find fliers and buttons, posters and video, even certificates of appreciation. You’ll find “Designed by a Landscape Architect” signs to install in your local spaces, and guidance on how to organize a landscape rededication ceremony. Get involved with your local ASLA chapter.
In her own community, she can visit schools, and involve kids in designing playgrounds or urban agriculture. She can join her community board, or give talks at her church, garden club, or design week event. She can contribute op-eds on a topic in the news, such as her city’s flood prevention strategy; write letters to the editor. Participate in Parklet Day by creating a pop-up park in a vacant parking space. Donate her skills: organize an Earth Day tree planting or pruning, or a screening of Frederick Law Olmsted: Landscape Architect in April (Landscape Architecture Month). Sketch with a group of friends in a public place. Strangers will want to know what you’re up to.
The possibilities are endless, so use your imagination and grow some of your own. The better the profession is understood, the better it is for your business, the community, the planet.
Editor’s Note: April is World Landscape Architecture Month #WLAM2015. In recognition of this month-long celebration, the American Society of Landscape Architects (ASLA) held numerous events to bring greater awareness to the discipline. As part of that effort, Dr. Tami Hausman, president of Hausman LLC, participated on a panel about social media for the ASLA NY Chapter. The following is based on her presentation.
One of the most important keys to marketing and PR, even social media, is that it’s about developing relationships. In fact, unlike traditional media where information is presented without interaction, with social media you can start and participate in conversations.
To be effective, however, social media must be part of an overall, integrated communications strategy. Integrated communications is a holistic approach that can help you in three ways:
- First, it’s proactive. Take clear steps to disseminate messages about your service and products.
- Second, it’s targeted. Focus on building relationships with people who are receptive to your messages.
- Third, it’s strategic. Articulate your value proposition and talk in your clients’ language so you connect with them.
So how can an integrated communications approach help your social media efforts? Keep the following strategies in mind when you’re writing your next LinkedIn post or drafting your next Tweet:
Address your various audiences. You will never have just one audience; you have many. So it’s important to remember that your messages must be targeted to different groups, which include:
- Potential clients
- Existing clients
- Decision makers
- Your own broad network of people
Focus the information you share and target it to each audience. Give them new information about your firm that will be useful for their business and what they do. And, if you really want to connect with them, you must use clear language that’s free of industry jargon.
Define your messages. It’s really important to craft your messages so you can differentiate your firm from your competition and define your identity in the marketplace. What makes you different from the other firms in your area? Are your firm’s principal’s hands-on and accessible? Are your designs traditional or cutting-edge?
Above all, remember that you’re selling landscape architecture services. So you need to be able to explain what you do to potential clients who may not have the knowledge of your field – or even what the difference is between LANDSCAPE ARCHITECTS and LANDSCAPERS. Don’t assume that your audience already knows your message. Be clear!
Get Visual. Visually based social media platforms are the places where landscape architecture firms can really excel. You can use Instagram or Pinterest, but now Twitter and even Linked In have added photo send capabilities, and Twitter is even adding the ability for you to tweet short videos. Statistically, it’s been proven that Tweets with images get the highest response.
The other reason that these social media platforms are so useful is that you can start a conversation about a project even while it’s in process. We all know it takes a long time for landscape projects to be designed, built, and then developed. But you don’t need to wait until your project is finished to start a Pinterest board or launch a campaign on Instagram.
Video is also really important because it allows you to actually describe a project in real time. It’s also a good way for people to get a sense of your “on-camera” style if you are trying to book speaking engagements or get interviewed on broadcast TV, for example.
Above all, remember to keep it brief. With social media, less is more. You have to be able to say what you want to say in just a few words or pictures. Make sure your message is focused, you know your audiences and you use all available channels for communication, as we’ve mentioned above.
Grab their attention and excite them with your dynamic projects and ideas. And, above all, be true to yourself: just as nothing beats good work, sincerity is the most effective tool you’ve got in your social media arsenal. Don’t forget to use it!